Privacy Policy and Data Protection

This Privacy Policy describes how Floorable (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit floorable.com (the “Website”). By using our Website, you consent to the practices described below. For our full Terms of Use, please visit: https://floorable.com/terms-and-conditions

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name, email address, and phone number

• Flooring inquiries, consultations, or service requests

• Website usage data such as IP address, browser type, pages visited, and cookies

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide flooring-related services

• Schedule appointments and communicate project updates

• Improve our Website, services, and customer experience

• Send promotional or marketing communications only with your explicit consent

3. SMS Communications & Consent

If you provide your mobile phone number and opt in, you consent to receive SMS messages from Floorable and its affiliated locations for service-related and marketing purposes as outlined in our Terms of Service.

Consent to receive SMS messages is not a condition of purchase.

4. Mobile Information Sharing

Mobile information will not be shared, sold, or rented to third parties for marketing or promotional purposes.

Information may be shared only with affiliated Floorable locations, authorized service providers, or as required to comply with legal obligations.

5. Data Protection & Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Third-Party Sharing

We do not sell personal information. We may share limited data with:

• Affiliated Floorable locations

• Trusted service providers who assist in operating our business

• Legal authorities when required by law or necessary to protect our rights

7. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience. You may manage or disable cookies through your browser settings.

We also partner with Microsoft Clarity and Microsoft Advertising to better understand how users interact with our Website through behavioral metrics, heatmaps, and session replays. Data is collected using first- and third-party cookies and other tracking technologies to measure engagement, detect fraud, and optimize site performance.

8. Your Rights

You have the right to:

• Request access to or deletion of your personal data

• Opt out of marketing or SMS communications at any time

To exercise these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our messaging practices, you may contact us at:

Company Name: Floorable Hawaii

Website: https://floorablehawaii.com

Email: [email protected]

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties